Refund Policy

Last Updated: July 2026

At Link with Tutors, we are committed to providing high-quality online tutoring and a seamless learning experience. We understand that circumstances change, and sometimes you may need to request a refund or reschedule a session.

This Refund Policy outlines the conditions under which refunds, credits, or cancellations are processed. By booking a session or purchasing a tutoring package on our website, you agree to this policy.

1. 100% Satisfaction Guarantee (First Session)

We want you to find the perfect learning match. If you are completely unsatisfied with your very first tutoring session on Link with Tutors, you are eligible for a full refund or a free replacement tutor for your next session.

• Condition: You must submit your refund request within 48 hours of the completed first session.
• How to request: Email us at info@linkwithtutors.com with your account details and a brief explanation of your experience.

2. Cancellation and Rescheduling Policy

To keep our platform fair for both students and independent tutors, we enforce a 24-hour cancellation window.

• Standard Cancellations: If you need to cancel or reschedule a scheduled tutoring session, you must do so at least 24 hours before the session start time. In this case, your session credit will be fully preserved or rescheduled without any extra cost.
• Late Cancellations & No-Shows: If you cancel a session less than 24 hours in advance, or if a student fails to show up within the first 15 minutes of a scheduled session, the session will be marked as “attended,” and no refund or credit will be issued.
• Cancellations by Tutors: If a tutor cancels a session due to an emergency or technical issue, you will receive a 100% credit to reschedule the session, or a full refund for that specific hour, depending on your preference.

3. Tutoring Packages and Bulk Bookings

If you purchase a multi-session tutoring package or a monthly subscription:

• Unused Sessions: You can request a partial refund for any completely unused hours within 30 days of the purchase date. The refund will be calculated by subtracting the cost of the used sessions (charged at the standard single-session rate) from the total amount paid.
• Expired Sessions: Tutoring packages must be utilized within the timeframe specified at the time of purchase (e.g., 3 months). Expired, unused hours are non-refundable.

4. Technical Issues

We understand that technology can sometimes be unpredictable.

• If a session is disrupted or cut short due to a verifiable technical issue on our website’s infrastructure or the tutor’s end, we will credit that session back to your account.
• Link with Tutors is not responsible for refunds if the technical issue occurs due to the student’s personal internet connection, device failure, or local power outages.

5. Processing Refunds

• Once your refund request is approved, the funds will be credited back to your original method of payment (Credit Card, Debit Card, or online payment gateway).
• Please note that bank processing times may vary. It usually takes 5 to 10 business days for the refunded amount to reflect in your account.
• Direct cash or offline refunds through tutors are strictly prohibited. All official refunds are managed directly by the Link with Tutors administration.

6. Contact Us for Refund Support

If you have any questions about our policy or wish to initiate a refund request, our team is ready to assist you:

• Email Support: info@linkwithtutors.com
• WhatsApp Support: +1 (365) 299-4296
• Official Website: www.linkwithtutors.com